A standard text message is limited to 160 characters. Touchpoints offers exclusive technology that allows up to 1600 characters. Characters means letters, numbers, spaces, symbols and punctuation. Usage is calculated per 160 character segment.
Yes and yes!
First, please make sure that the recipient has text messaging enabled with his/her carrier. If your recipient uses a pre-paid mobile phone service, his/her balance may be too low (assuming he/she pays for incoming text messages). Other reasons that a recipient may not receive a text message include (but are not limited to): memory full, out of network, and a network error, carrier blacklist enablement, or spam filter executed by major carriers.
Unfortunately, we cannot. As text messaging is a store-and-forward technology dependent on carriers and their networks, it is impossible to guarantee delivery of a text message (although our open rate is over 97%).
Yes, you can! When you text a group, people actually receive that message individually, so every contact is on an individual thread, communicating with you one on one. No one else will be able to see their communication with you.
Yes. You can always message one person or a group of people, depending on who you select before drafting your message.
Text messages are usually delivered to mobile phones at a rate of one message per second. Thus the larger the list the longer it takes to get to all of them. During peak hours, there could be a short delay. Please note that additional delays may occur if recipient’s phone is turned off or out of the coverage area.